1. DELIVERY SCHEDULE

We aim to dispatch all products within 1 working day. Please bear in mind that we do not work weekends so orders made after 5pm on Friday will not be processed until the Monday morning.

**For Harry Potter themed pre order we will dispatch within 4 weeks of your order date. Please allow this plus the delivery lead times below before contacting us (we know you are excited but please be patient)**

 

2. SHIPPING METHODS

We offer tracked Worldwide Delivery options to most countries.

For countries where post is often delayed or lost (ie Mexico, Italy, S Korea) we are only offering Tracked and Signed postage.

There are Tracked & Signed upgrade options or UK Tracked and Next Day delivery available also.

We are now shipping within the US via Amazon fulfilment and offer 3-5 day delivery to the United States and Canada (for Non-Personalised products), a huge improvement for our cross-atlantic friends.

We now ship Office Files to International destinations. This is currently fixed at £45 for 1-5 Files and £65 for 6+ Files based on average UPS rates for International delivery.

3. Delivery Timescales

Please allow the following (estimated)  timescales for our shipping options in addition to 1-2 days before dispatch:

UK: 1-2 Days from dispatch, or next day from dispatch if chosen.

US & Canada: 3-5 Days for Non-Personalised Items. For Personalised Products Tracked and Signed allow 5-7 days and 10-21 days for free non-tracked shipping.

EU: 5-7 Days for Tracked & Signed (Italy and Eastern Europe up to 14 Days).

ROW: up to 21 days for free non-tracked shipping. 7-14 Days for Tracked & Signed.

These are estimates based on Royal Mail published figures. Some countries have longer processing times so please allow 7-10 days after the above guideline before contacting us.

4. RETURNS POLICY
We will refund or exchange any item within a year as long as it is returned in perfect condition for resale, with enclosing order details and return/refund request information to: The Manor Bindery, Calshot Road, Fawley, Hampshire, SO45 1BB, United Kingdom. Please Note: For exchanges we request repayment of postage costs of £3 for UK delivery and £5 for international. We will send a link for payment upon receipt of your returned case.