KleverCase is a trademarked brand wholly owned by The Manor Bindery Ltd. The following are the Terms and Conditions for KleverCase orders placed with the Manor Bindery Limited. On ordering from us you confirm your agreement to these Terms and Conditions set out herein.

Accepted Methods of Payment

For security details, please see our privacy policy.

Card payments can be made using any of the following methods:

Visa
Visa Delta
Visa Electron
Maestro/Switch/Solo
Mastercard

Please note that we do not accept American Express cards. If you are ordering outside of the UK, please be aware that your credit card company may charge a currency conversion fee.

Paypal – There is no fee payable if you pay with PayPal. Please note that when ordering items that are Out-of-stock, when paying with Paypal, full payment is taken at the time of ordering.

If you do not wish to pay online, please contact us and we will provide an alternate payment method.

Buying Products on Our Website

All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method.

We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock we will make the case for you. We may send an e-mail to inform you of any delay in the dispatch of your order if it is outside the 3-5 working day deadline, at which time you may cancel your order. We do our best to accurately estimate when items will be dispatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for dispatch and/or delivery shall not be of the essence of the contract and should be considered as estimates only.

Note: All domestic, international and EU transactions will be subject to UK VAT. You are advised to place orders with a shipping destination outside of the EU using the available delivery options (which also operate within some non-EU territories e.g. Jersey & Guernsey – VAT-free zones outside of normal UK and CE trade tariffs); in doing so you agree to accept the VAT levied against your purchase.


DDU (Delivery Duty Unpaid) – Orders sent outside of the European Community

All orders sent outside of the UK and EU are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer. For example, customs duty must be paid on all orders over $200 when shipped to the United States.

Payment of the duty charge is necessary for the release of your order from customs on arrival to your country.


DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse to pay any import duty levied against your shipment, resulting in the shipment being returned to The manor Bindery, then all related returns charges will be charged against your final refund amount.

Your Right to Cancel

You can cancel your contract with KleverCase/The Manor Bindery within 7 working days of delivery (starting the day after the receipt of the goods), as per the guidance set out in the Consumer Protection (Distance Selling) Regulations 2000. (DSR).

You should inform us in writing, ether by post or by email via contact us.

If your order is in transit or you have already taken receipt of it, then to cancel this contract you must complete the return the unwanted item/s together with your full name and address details and a note to explain the reason.

You are responsible for returning the goods in a re-saleable condition at your own cost unless the goods are faulty or mis-described. Please review the Returns Policy detailed in the Delivery & Returns section. .

The goods must not have been used, must be complete with all components and the packaging must be un- damaged. Note that if these conditions are not met we may not accept returned goods; You will be credited with a full refund within 30 days of notifying us of the cancellation.

We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.

Please ensure that all returns are securely wrapped and packaged. We cannot be held responsible for any units that have been damaged in transit.

All items returned from countries outside of the EU must be clearly labelled as a ‘Returned Item’


Delayed/Lost Delivery

If you have not received your order within 21 working days of despatch (not including Sundays), you must immediately advise us of the delay/loss.
In the event of a replacement order being sent to you, all replacement item/s will be sent to you followed by a non-delivery declaration from which you will need to complete and return.


Where a refund is requested, the non-delivery declaration form must be returned complete before a refund can be authorised.
The declaration form will be sent to the email address supplied with the initial order, and on receipt; requires completion in full and returned to the freepost address supplied with the form.


Should the completed non-delivery declaration form not be received within 10 working days of receipt, then you will become liable for the cost of the initial goods and postage.


Where a replacement has been requested and dispatched, this will be charged to the method of payment for your order if a replacement has already been dispatched.
Where a refund has been requested and the form has not been received in the given time, then the refund will not be processed.
This charge will be refunded upon receipt of the completed non-delivery declaration form if received within 20 working days from the date of receipt for the non-delivery declaration from.


How to Return

To return an item please follow these simple steps;

Contact us telling us you will be returning the item and why.

If posting your return from the Mainland UK then use a reliable postal service and send the items safely packaged to the returns address provided below.

If posting your return from outside the Mainland UK then return your parcel to the address below. (We recommend you use a local tracked or signed for service.)

KleverCase Returns
The Manor Bindery Ltd
Calshot Road
Fawley,
Hampshire
SO45 1BB
United Kingdom


Returns Policy

We at the Manor Bindery have every confidence that you will be delighted with your purchase of a KleverCase product. However, in the event that you wish to return any goods purchased, then please follow the applicable policy detailed below.

Faulty Goods – within 30 Days.

If your goods are faulty on arrival, you have 30 calendar days in which to inform us of the fault in order to claim a full refund or exchange.

For orders outside of the UK Mainland we recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods. Returns are NOT our responsibility until they arrive back to us.

Goods should be returned in their original packaging complete with all materials and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you. In this instance you will be liable for the return carriage.

Goods outside 30 calendar days shall be issued with a replacement only.

Unwanted Goods – within 12 months

You can return unwanted goods within 12 months of delivery and we will refund you the price paid for the goods, minus the original delivery cost you paid. You are also responsible for return postage cost.

For orders outside of the UK Mainland we recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods. Returns are NOT our responsibility until they arrive back to us.

Goods should be returned in their original packaging complete with all materials and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item has been used or tampered with, we will return the item to you. In this instance you will be liable for the return carriage.

If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you.


Replacements & Refunds

Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item. If an item is out of stock, it will then become a priority to make another replacement for you at our workshop in the new forest.

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order.

Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase.


DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse to pay the any import duty levied against your shipment, resulting in the shipment being returned to The Manor Bindery, then all related returns charges will be charged against your final refund amount.

Information You Provide To Us

The following applies to any information you provide to us, for example during any registration or ordering process.

You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfil your order, market/communicate products and services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part of our business), associates or sub-contractors (together our ‘Partner Companies’).

If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying behaviour and if you send us personal correspondence such as emails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as ‘Personal Information’.

We will not pass on any of your personal information to third parties for promotional or marketing use under any circumstances.


Online Contract Formation

By completing and submitting the electronic order form you are agreeing to these Terms and Conditions and are making an offer to purchase goods from The manor Bindery Ltd. Our acceptance to your offer will only be considered complete at the time we send the dispatch confirmation e-mail to you, or when the goods you ordered are effectively dispatched, whichever happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods on the same order which have not been confirmed in the dispatch confirmation e-mail and that have not been dispatched to you do not form part of the binding contract between you and The Manor Bindery Ltd.

Fraud

The Manor Bindery will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.

Age

Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The cardholder must be available to give information in cases where an under 18 is ordering a product from The Manor Bindery Ltd.