1. DELIVERY SCHEDULE

We aim to dispatch all products within 1 working day. Please bear in mind that we do not work weekends so orders made after 5pm on Friday will not be processed until the Monday morning.

 

2. SHIPPING METHODS

We offer tracked Worldwide Delivery options to most countries.

For countries where post is often delayed or lost (ie Mexico, Italy, S Korea) we are only offering Tracked and Signed postage.

There are Tracked & Signed upgrade options or UK Tracked and Next Day delivery available also.

We are now shipping within the US via Amazon fulfilment and offer 3-5 day delivery to the United States and Canada (for Non-Personalised products), a huge improvement for our cross-atlantic friends.

We now ship Office Files to International destinations. This is currently fixed at £45 for 1-5 Files and £65 for 6+ Files based on average UPS rates for International delivery.

3. Delivery Timescales

Please allow the following (estimated)  timescales for our shipping options in addition to 1-2 days before dispatch:

UK: 1-2 Days from dispatch, or next day from dispatch if chosen.

US & Canada: 3-5 Days for Non-Personalised Items. For Personalised Products Tracked and Signed allow 5-7 days and 10-21 days for free non-tracked shipping.

EU: 5-7 Days for Tracked & Signed (Italy and Eastern Europe up to 14 Days).

ROW: up to 21 days for free non-tracked shipping. 7-14 Days for Tracked & Signed.

These are estimates based on Royal Mail published figures. Some countries have longer processing times so please allow 7-10 days after the above guideline before contacting us.

4. RETURNS POLICY
We will refund or exchange any item within a year as long as it is returned in perfect condition for resale, with enclosing order details and return/refund request information to: The Manor Bindery, Calshot Road, Fawley, Hampshire, SO45 1BB, United Kingdom. Please Note: For exchanges we request repayment of postage costs of £3 for UK delivery and £5 for international. We will send a link for payment upon receipt of your returned case.